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Web 2.0, multichannel tools found lacking in latest Gartner customer service rankings

Little has changed since Gartner last ranked CRM for customer-service contact centers. CRM vendors need to adapt to the changing customer service environment, Gartner warns.

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Headquartered in Bradenton, Florida, Sophlogic is an SAP business partner offering SAP ERP business management solutions to small and midsize companies - including SAP Business One,
SAP Business All-in-One, and SAP Business All-in-One Fast-Start - throughout the U.S. in Florida, Georgia, South Carolina, Alabama, North Carolina, Kentucky, Mississippi, Louisiana, Tennessee, and worldwide.