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Executive Summary
During the last 60 years or more, computer technology has evolved exponentially. Computer vendors continually bring to the marketplace more and more complex computational systems that provide more capabilities than anyone previously considered possible.
Software vendors typically develop and market what the computer industry loosely refers to as a Silver Bullet solution, implying that their new tool will provide immediate relief to a business process issue or technology challenge. All too frequently organizations purchase these Silver Bullets, only to later learn there is a significant amount of homework/groundwork that needs to be performed before the promised benefits of the Silver Bullet can be realized.
Many organizations struggle - if not fail all together - in their attempt to adopt and implement their chosen Silver Bullet, because they purchased it without realizing that in order to bring to bear all of the benefits the Silver Bullet offers, they may first need to build a new gun and learn how to use it.
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